Privacy Policy

Who we are

Everything Kold Limited provides air conditioning, refrigeration, cold room and freezer room services. This website is used to provide information about those services and to receive enquiries from customers and potential customers.

What information we may collect

• your name and contact details if you call, email or complete a contact form;
• details about your enquiry, property, site or equipment where relevant to the work requested;
• website usage information collected through cookies and analytics tools, where consent applies.

Why we use personal information

• to respond to enquiries and provide quotations;
• to arrange visits, bookings, maintenance or project work;
• to keep business records and manage customer communication;
• to improve the website and understand how visitors use it, where analytics consent is given;
• to meet legal, regulatory or accounting obligations.

How long information is kept

Enquiry and customer records are kept only for as long as reasonably necessary for customer service, record keeping, legal, accounting or tax purposes. Different categories of information may be retained for different periods depending on the reason they were collected.

Who information may be shared with

• website hosting, email or website support providers where needed to operate the website and communications;
• analytics or measurement providers where consent has been given;
• professional advisers, regulators or public authorities where required by law or where reasonably necessary.

Your rights

You may have rights to request access to your personal information, ask for correction, request erasure in some cases, object to certain uses or ask for restriction of processing. You may also complain to the Information Commissioner’s Office if you have concerns about how your information is handled.

Contact about privacy

Email: contact@everything-cold.co.uk
Phone: 07570 838853